Frequently Asked Questions

There are a couple of ways you can rent a storage unit. The easiest would be to stop in the office during business hours, and our professional staff will assist you with finding the perfect unit at the right price. You may also rent units 24/7 at our self-serve kiosks at certain locations. You can also reserve online at https://www.stopngostorage.com/locations, or by or emailing the office.

Promotions may not be available on all unit sizes. Promotion is applicable to one month’s rent only. Promotion is good for new customers only. Promotions exclude all current customers. Not available on transfers or additional spaces. The promotion is only valid with presentation of the coupon upon rental. Promotion excludes applicable administrative fees and sales tax. Not valid with any other discount promotions.

We require you to sign a contract when renting a storage unit. Our leases are month-to-month, so you are not required to rent for a certain amount of time.

Your rent is either due on the 1st of each month, or on the anniversary date in which you rented the unit (this varies by facility, so please call the manager for details).

For your convenience, we provide a 5-day grace period at all of our facilities to allow you extra time to make your payment. However, there are late fees that apply and access is restricted if you let your grace period expire. These fees are non-negotiable, and we will not accept partial payments.

We require a 10-day vacate notice before your next due date, if you do plan on vacating the unit. This notice must be in writing, so you can either stop by the office and sign a form, or email us (please include unit number and due date in the body). You can even submit a form right from our website. It is very important that you give us this notice so we care prepare for your exit and reserve the unit for the next tenant. You must remove your lock once the unit is empty, so we will know that you have vacated the unit. If the lock is still on your unit after the written vacate date you will be responsible for another month's rent until the lock is removed from your unit.

We do not prorate or give any refunds on unused rent, since our leases are conducted on a month-to-month basis.

The only way your belongings will be sold at auction is if you are 30 days past due or later on your rent. At that time, we can set your unit up for a public sale. We will mail you a certified letter/First Class letter (see lease for your State Requirements) with a summary of your charges. You will then be responsible for paying the entire balance by the close of business the day before the auction day. Failure to do so will result in the sale of everything in the unit. PARTIAL PAYMENTS WILL NOT BE ACCEPTED.

You may transfer to a different-sized unit any time during your occupancy with us. Simply notify the manager of your intentions, and he or she will make sure your accommodations are met.

You may transfer your lease as long as you give us written notification of your intention to do so. In order to complete this process, the new tenant must come into the office to sign a new lease and provide us with his or her contact information.

We do not provide insurance for your items while they are being stored at our facilities. Each tenant assumes full responsibility for any and all risk of loss or damage that may occur while his or her items are being stored.

You must notify us in writing if any of these changes occur. For your convenience, you may also complete an online form to update these changes. See our Change of Address page.

The individual storage units do not have electricity. The outlets located around the premises are reserved exclusively for the property owner's use. Tenants are not permitted to use these electric outlets.

There are no lights in the storage units. We do our best to provide as much outside lighting as possible if you are accessing your unit at night. We also have lights available for purchase that attach to the wall of your storage unit (not available at all locations).

This is a type of unit where we control the temperature based on the outside elements. For instance, heat is turned on in the colder months, while the units are air-conditioned in the warmer months. This type of unit is beneficial if you are storing items that you would not want exposed to the outside temperatures, like furniture, electronics, books, business records, artwork, antiques, etc.

We employ an extremely knowledgeable staff that is fully capable of setting you up with the perfect size unit. Available sizes may vary by location, so see the manager for details.

The dumpsters at our facilities are for staff use only. Charges will apply to anyone leaving trash or unwanted items on the property.

The majority of our facilities are designed to accommodate large semi-trucks. If you are using a moving company with a semi-truck, then you must notify the manager prior to moving in, because certain terms and conditions must be met before allowing a semi on the premises. Please check with your location's manager to find out if the facility can accommodate a semi truck.